1. Home
  2. PowerConnect
  3. Modelling
  4. Configuration of graphical card

Configuration of graphical card

Problem 1

Symptoms

  • When you drag Diamonds from your laptopscreen to a monitor screen, Diamonds crashes.
  • Drawing runs sluggish:
    • The cursor is not visible.
    • The selection box is not visible.
    • The cross lines are drawn over each other and seem to clear the drawing area.
    • It is not possible to draw cut lines.
  • Diamonds is slow – even with small models:
    • When selecting elements
    • Working with the model in general
  • Error message on accessing results: ‘Attempted to read or write protected memory. This is often an indication that other memory is corrupt.’ Often accompanied by Problem in TStructure.Drawstructure

Solution a

  • In Diamonds go to OptionsPreferencesTab ‘Drawing’
  • Uncheck the option ‘Graphical input using Open GL’.
  • Restart Diamonds and check if the problem is solved.

Solution b

  • Try solution a first.
  • Close Diamonds.
  • Right click on your desktop > open the NVIDEA control panel > go to ‘Manage 3D settings’
  • Turn off the option ‘Thread optimisation‘ and click ‘Apply‘.
  • Restart Diamonds and check if the problem is solved.

Problem 2

Symptoms

  • You don’t see the cursor of the mouse or there’s a delay on the cursor.
  • When I draw a line, the line doesn’t appear immediately but after a few seconds.
  • When I select elements, it takes several seconds before I see the selection.

Solution

[Windows Vista or 7]
  • Close Diamonds.
  • Right click the Diamonds icon on your desktop.
  • Click on ‘Properties’ and go to the tab ‘Compatibility’.
  • Check the option ‘Disable desktop composition’.
  • Click ‘OK’.
  • Start Diamonds.
[Windows 8 or 10]
  • See problem 2
[virtualized Windows running on MAC]
  • in the settings of the virtual machine (usually Parallels or VM Ware), there’s an option in the screen settings called ‘3D acceleration’. Turn if off.

Problem 3

Symptoms

  • I don’t see the names of the axes, although the font size is large enough.
  • When looking at the loads, I don’t see the values, although the font size is large enough.
  • When looking at the results, I don’t see the values, although the font size is large enough.
No graphical problem Graphical problem

Solution

  • In Diamonds → Options → Preferences → Tab ‘Drawing’
  • Uncheck the option ‘Fast rendering‘.
  • Restart Diamonds and check if the problem is solved.

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for? Don't worry we're here to help!
CONTACT SUPPORT