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  4. Error: Connect client to Gateway

Error: Connect client to Gateway

Error message on starting Diamonds/PowerConnect: Connect client to Gateway

[NL]: Verbind Client met Gateway

[FR]: Connecter client à Gateway

[ES]: Conectar client a Gateway

Cause: the service ‘Gateway’ is not running.


  1. Open Task Manager > Click on ‘More details’ at the bottom to see the full version of the Task Manager > tab page ‘Services’.
  2. Click on ‘Open Services’.
  3. Find the service ‘Gateway’ > right mouse button > ‘Start’.
    The Status should be ‘Started’.
  4. Close Task Manager.
  5. Diamonds/ PowerConnect will continue the start-up process.
    If Diamonds/ PowerConnect don’t continue the start-up process, try one of the following options:

Alternative Solution (Windows admin rights required)

  1. Click on the icon . This will start the Gateway Configuration Tool.
  2. Select ‘Gateway’ and click ‘Start’.
  3. Close the tool.

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