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How do I create a CodeMeter CmDust file?

It can be necessary to receive help from our support team when using CodeMeter. In order to help identify the causes of your problems, the program CmDust (CodeMeter Enduser Support Tool) has been developed for commandline use. Please download the tool from the Codemeter website. No confidential information is transferred to Wibu-Systems. You are able to check the information saved in plain text.

Depending on your operating system, please proceed as follows:

Windows

  • Open CmDust using the “Start > All Programs > CodeMeter > Tools” menu item.
    The output of the executed program is written to the text file CmDust-Result.log and saved to the user directory which automatically opens when starting CmDust.
    Alternatively, you are able to use the commandline application cmu to create a log file.
  • Send this file for analyzing to BuildSoft Support.

Mac OS

For Mac OS, you create the CmDust file using the cmu commandline program. Calling cmu is stored in the search path. To create a CmDust log, please proceed as follows:

  • Open cmu commandline
  • Type in the following command cmu --cmdust.
    Using the option --file allows you to specify a name and the storage location.
    By default, the file displays in the screen console.
  • Send this file for analyzing to BuildSoft Support.

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