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How to reset the Gateway preferences

  • Close all Diamonds/ PowerConnect/ BIM Expert projects.
  • Open Task Manager ( CTRL +  ALT +  DEL or right mouse click on the Windows bar).
  • Click on ‘More details’.
  • Stop the services:
    • [Windows 8, 8.1 or 10]
      • Go to the tab page ‘Details’.
      • Find ‘BuildSoft.Gateway.exe’ > > right mouse button > ‘End task’.
      • Find ‘BuildSoft.Gateway.Server.exe’ > > right mouse button > ‘End task’.
      • BuildSoft.Gateway.exe  AND  BuildSoft.Gateway.Server.exe shouldn’t be in the list anymore.
    • [Windows 7]
      • Go to the tab page ‘Services’.
      • Find ‘Gateway’ > right mouse button > ‘Stop’.
      • Find ‘Gateway Server’ > right mouse button > ‘Stop’.
      • Both Gateway AND Gateway Server must be Stopped!
  • Go to C:\Windows\System32\config\systemprofile\AppData\Local\BuildSoft\.
  • Select all folders and hit SHIFT + DEL.
  • Start the services [Windows 7, 8, 8.1 and 10]:
    • Open Task Manager > tab page ‘Services’ .
    • Find Gateway  > right mouse button > ‘Start’.
    • Find Gateway Server  > right mouse button > ‘Start’.
  • Start Diamonds/ PowerConnect/ BIM Expert.

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