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  3. The server has rejected the client credentials
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  2. Diamonds
  3. The server has rejected the client credentials
  1. Home
  2. BIM Expert
  3. The server has rejected the client credentials

The server has rejected the client credentials

During log on, you get following error message: The server has rejected the client credentials

Solution

The given password does not correspond with the username.

  1. Click ‘OK’
  2. Try logging on again
    • For Diamonds/PowerConnect 2017, 2017r01 and BIM Expert 2017: The user name and password to fill out are identical to your Windows credentials. Please note that your pin code is not equal to your password. The system required a password, not a pin code.
    • For newer versions of Diamonds/PowerConnect/ BIM Expert: The user name is the name defined during the installation. No password is required, unless you’ve defined one in the Gateway Configuration Tool (see Installation guide).

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