BuildSoft Support

BuildSoft Support

  • Home
  • Knowledge Base
  • E-learning
  • Back to main site

How can we help?

Searching...

Recent Articles

  • DC EC 14: longitudinal reinforcement in a plate under pure bending (ULS FC design)
  • Cloud license is invalid
  • Error: No available result for Vy – combination : 0
  • How to remove users from cloud license
  • Update CodeMeter Cloud System 03/11/25
  • Cloud License Monitoring
  • Bolts and welds are not visible in PowerConnect
  • How to calculate the cracked deflection over time
  • There are two options to model a hollow-core-slab. Which one do I use?
  • Error: Object reference not set to an instance of an object at Buildsoft.TMaterial.get_PoisonRatio(…)

Popular Articles

  • Error: Could not find the Database Engine startup handle
  • How to manually remove an SQL database
  • Error 1064: An exception occured in the service when handling the control request
  • Error reading setup initialization file
  • How to use Codemeter dongle as network license dongle
  • Trouble starting up Diamonds/ PowerConnect
  • What is kmod?
  • How to model a column, a foundation pile, a wall or a foundation pit as a spring?
  • About the consequence class
  • Error: Connect client to Gateway

Support Policy

The support staff monitor email from 8h30-17h, Monday to Friday (more on working hours & days closed).

Please be patient when posting an issue as staff may not be in the same timezone as you.

Response times vary but most customers will receive a response within 48 hours.

Need Support?

Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support
  • Diamonds

  • PowerConnect

  • BIM Expert

  • ConCrete Suite

  • 1•2•Build

  • CodeMeter

  • Gateway

  • PowerFrame

  • PowerPlate

  • FAQ

  • Manuals



STAY UP TO DATE! SIGN UP FOR BUILDSOFT NEWSLETTER »

Get free resources, information about product updates, webinars, event information, promotional offers and more delivered in your mailbox.

© Copyright BuildSoft
  • Home
  • Knowledge Base
  • E-learning
  • Back to main site


IDEA STATICA is a registered trademark of IDEA RS s.r.o. -- The CSI Logo®, SAP2000®, CSiBridge®, ETABS®, and -- SAFE® are registered trademarks of Computers &. Structures, Inc -- Tekla and Tekla Structures are registered trademarks of Trimble Solutions Corporation.-- Autodesk and Revit are registered trademarks or trademarks of Autodesk, Inc., in the USA and other countries.

  • Nederlands (Dutch)
  • English
  • Français (French)
  • Español (Spanish)