BIM Expert shows splash screen and closes BIM Expert shows splash screen and closes immediately. Solution You need to update the firmware of the dongle. Was this article helpful? Yes No Related Articles Error: an internal system error occured An error occured while downloading the file http://www.buildsoft.eu/downloads/tempsoft/… BIM Expert doesn’t start Error: The installation of DirectXEndUserRuntime[jun2010] has failed. Setup will now exit. Error: It was not possible to convert the model: The request value ‘BS_5950’ can not be found. Error: An unexpected error has occured. The application will close.