1. Home
  2. CodeMeter
  3. Is my CodeMeter license still valid/ why doesn’t the software find my license?

Is my CodeMeter license still valid/ why doesn’t the software find my license?

CodeMeter dongle is connected to your computer
Two properties (= the expiration time and the version number) of the license must be valid for the software to start.

  1. Open CodeMeter Control Center using Start > All Programs > CodeMeter.
  2. Select the dongle and click. An internet page opens.
    Usually the dongle is named Cm-Stick. Its number is below it. The number of a dongle always starts with 1-, 2- or 3-.
    Licenses starting with 128- are software licenses and are not relevant fort his article.

    I don't see the dongle in the list
    • Unplug the dongle and plug it back in. If necessary, try a different USB port.
      Connect the dongle directly to the computer, don’t use an USB- hub.
    • If that still doesn’t help, the dongle might be broken.
      Contact the Help-desk: support@buildsoft.eu.
  3. In the column Name find the license module for which you want to check the validity.
    For example: Diamonds 2D bars.

    • Check the expiration time.
      The column Valid until should contain n/a (= short for Not Available) or a date in the future.
      If the date has past, the license has expired and is no longer valid.
    • Check the version number
      The column Feature map should contain a code corresponding to the version you’d like to use.
      For example: if you want to start Diamonds 2020 (or older), the Feature map should say 0xfff.

      Diamonds, PowerConnect, BIM Expert Content of the ‘Feature Map’
      2015 0xff
      2017 0x1ff
      2018 0x3ff
      2019 0x7ff
      2020 0xfff
      ConCrete, 1.2.Build Content of the ‘Feature Map’
      Concrete: < v8.0
      1.2.Build: < v2.0
      0x1
      Concrete: ≥ v8.0
      1.2.Build: ≥ v2.0
      0x3
    The expiration time has passed or the version number is not correct

    This can have two causes:

    • either you didn’t execute the last upgrade file(s).
      Check your mailbox for emails containing an *.WibuCmRaU-file send by inge.vanhaudenhuyze@buildsoft.eu. Download the file to the desktop of the server and double click it. It is possible you’ve missed a few of those files.
    • or we didn’t receive the payment of your invoice.
      Contact the Help-desk: support@buildsoft.eu.
CodeMeter dongle is on a server

Three properties (= the expiration time, the version number and the availability) of the license must be valid and the lisence must be shared for the software to find it.

  1. Open CodeMeter Control Center using Start > All Programs > CodeMeter.
  2. Click. An internet page opens.
    You will never see a dongle on the server in your CodeMeter Control Center. 
  3. At the bottom: Click on Current Server: localhost and select the server from the list. Hit Apply.
  4. Check if the license is shared. On the internet page ‘WebAdmin’:
    • Go to Container > All container > select the dongle (‘Cm-Stick’ + a number starting with ‘1-‘, ‘2-‘ or ‘3-‘).
    • Go to Configuration > Server > Server Access.
      Network Server should be Enabled.
      If not, select it and hit Apply,
    • Go to Configuration > Server > License Access Permissions.
      The Mode should be on Basic and the Basic Mode Configuration list should be empty.
      In the Basic Mode Configuration you can specify which IP address can have access to this dongle. But since the list of allowed IP adresses can change quickly (computer reset, new computer, …) it is better to leave it empty and not make it more complicated. 
  5. In the column Name find the license module for which you want to check the validity.
    For example: Diamonds 2D bars.

    • Check the expiration time.
      The column Valid until should contain n/a (= short for Not Available) or a date in the future.
      If the date has past, the license has expired and is no longer valid.
    • Check the version number
      The column Feature map should contain a code corresponding to the version you’d like to use.
      For example: if you want to start Diamonds 2020 (or older), the Feature map should say 0xfff.

      Diamonds, PowerConnect, BIM Expert Content of the ‘Feature Map’
      2015 0xff
      2017 0x1ff
      2018 0x3ff
      2019 0x7ff
      2020 0xfff
      ConCrete, 1.2.Build Content of the ‘Feature Map’
      Concrete: < v8.0
      1.2.Build: < v2.0
      0x1
      Concrete: ≥ v8.0
      1.2.Build: ≥ v2.0
      0x3
    The expiration time has passed or the version number is not correct

    This can have two causes:

    • either you didn’t execute the last upgrade file(s).
      Check your mailbox for emails containing an *.WibuCmRaU-file send by inge.vanhaudenhuyze@buildsoft.eu. Download the file to the desktop of the server and double click it. It is possible you’ve missed a few of those files.
    • or we didn’t receive the payment of your invoice.
      Contact the Help-desk: support@buildsoft.eu.
  6. Check if there is a free license.

    • Go to License Monitoring > All licenses.
      You now see an overview of all licenses on all dongles connected to the server.
      For example the image below: there is one license Diamonds 2D bars. It is Used. There are no other free licenses for this module available.

      If you click on the 1 before Diamonds 2D bars you can see who is using that license.

      If someone unauthorized uses a license, you can disconnect the license by clicking on the trash can.

Was this article helpful?

Related Articles