Error 1923: Service Gateway Server (GatewayServer) could not be installed On installing Diamonds, you get the error: Solution Download the Gateway installers: Gateway 32 bit Gateway 64 bit Right mouse click on *.exe > Run as Administrator Install Gateway with default settings. Run the Diamonds/ PowerConnect or BIM Expert installer after this. Was this article helpful? Yes No Related Articles Manually add Windows services Gateway and Gateway Server How to start the services from Task Manager Error 1064: An exception occured in the service when handling the control request Error: The operation could not be completed. The system cannot find the file specified Error 1069: The service did not start due to a logon failure. Error: Windows could not start the Gateway service on Local Computer. Error 2: The system cannot find the file specified.