1. Home
  2. Diamonds
  3. Errors
  4. Start up
  5. Loading Gateway database: 0%
  1. Home
  2. PowerConnect
  3. Loading Gateway database: 0%
  1. Home
  2. Errors
  3. Loading Gateway database: 0%

Loading Gateway database: 0%

During the start up of Diamonds/PowerConnect, ‘Loading Gateway database’ remains on 0%.

[NL]: Laden Gateway Database: 0%

Solution

  1. Close all Diamonds projects.
  2. Open Task Manager > tab page ‘Services’ > Click on ‘Open Services’.
  3. Find the service ‘Gateway’ > right mouse button > ‘Stop’.
  4. Find the service ‘Gateway Server’ > right mouse button > ‘Stop’. 
    Can't stop the service?

    When you try to stop the service, you get the error:
    Windows could not stop the Gateway Server service on Local Computer. Error 1061: The service cannot accept control messages at this time.

    Solution

    In the Taskmanager, go to the ‘Details’ tab and stop the processes ‘BuildSoft.Gateway.exe’ and ‘BuildSoft.Gateway.Server.exe’.

  5. Go to C:\Windows\System32\config\systemprofile\AppData\Local\BuildSoft\.
  6. Delete the folders ‘BuildSoft.Gateway.Server_[…]’ and ‘BuildSoft.Gateway.exe_[…]’. These folders contain the user preferences for the Gateway and Gateway Server. By deleting them, you set the preferences back to default.
  7. Go to C:\Program Files (x86)\BuildSoft\Gateway\Gateway\ and double click ‘BuildSoft.Gateway.exe’. A blackscreen will open.
  8. Go to C:\Program Files (x86)\BuildSoft\Gateway\Gateway Server\ and double click ‘BuildSoft.Gateway.Server.exe’.  A blackscreen will open.
  9. Close both black screens.
  10. Open Task Manager > tab page ‘Services’ .
  11. Find the service ‘Gateway’ > right mouse button > ‘Start’.
  12. Find the service ‘Gateway Server’ > right mouse button > ‘Start’.
  13. Start Diamonds.

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