When double clicking the Diamonds icon on the desktop, nothing happens. The start-up screen (syn. splash screen, 2 examples in the images below) doesn’t even appear. This usually occurs after a Windows update.
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Solution 1
[Diamonds 2017 or newer]- Open Task Manager (hot key: CTRL + SHIFT + ESC) .
- Click on ‘More details’.
- Go the tab page ‘Processes’.
- With ‘Apps’ and ‘Background processes’: close all Diamonds instances.
- Go to the tab page ‘Details’.
Find ‘BuildSoft.Gateway.exe’ > > right mouse button > ‘End task’.
Find ‘BuildSoft.Gateway.Server.exe’ > > right mouse button > ‘End task’. - Go to the tab page ‘Services’.
Check if the ‘Gateway’ and ‘Gateway Server’ are Stopped. If not, repeat step 5.
Find ‘Codemeter.exe’ > > right mouse button > ‘Stop’.
Find ‘Codemeter.exe’ > > right mouse button > ‘Start’.
Find ‘BuildSoft.Gateway.exe’ > > right mouse button > ‘Start’.
Find ‘BuildSoft.Gateway.Server.exe’ > > right mouse button > ‘Start’. - Start Diamonds.
Solution 2
- Set a local printer as default printer (Control Panel > Hardware and Sound > Devices and Printers > right click on desired default printer and select ‘Set as default printer’).
Solution 3
- Reinstall Codemeter (make sure you tried Solution 1 first).
Solution 4
- Relocate the Diamonds preferences to a folder that is not on the server.