Diamonds doesn’t start

When double clicking the Diamonds icon on the desktop, nothing happens. The start-up screen (syn. splash screen, 2 examples in the images below) doesn’t even appear. This usually occurs after a Windows update.

Solution 1

[Diamonds 2017 or newer]

1. Open Task Manager (hot key: CTRL + SHIFT + ESC) .
2. Click on ‘More details’.
3. Go the tab page ‘Processes’.
4. With ‘Apps’ and ‘Background processes’: close all Diamonds instances.
5. Go to the tab page ‘Details’.
   Find ‘BuildSoft.Gateway.exe’ > > right mouse button > ‘End task’.
   Find ‘BuildSoft.Gateway.Server.exe’ > > right mouse button > ‘End task’.
6. Go to the tab page ‘Services’.
   Check if the ‘Gateway’ and ‘Gateway Server’ are Stopped. If not, repeat step 5.
   Find ‘Codemeter.exe’ > > right mouse button > ‘Stop’.
   Find ‘Codemeter.exe’ > > right mouse button > ‘Start’.
   Find ‘BuildSoft.Gateway.exe’ > > right mouse button > ‘Start’.
   Find ‘BuildSoft.Gateway.Server.exe’ > > right mouse button > ‘Start’.
7. Start Diamonds.

Solution 2

• Set a local printer as default printer (Control Panel > Hardware and Sound > Devices and Printers > right click on desired default printer and select ‘Set as default printer’).

Solution 3

• Reinstall Codemeter (make sure you tried Solution 1 first).

Solution 4

• Relocate the Diamonds preferences to a folder that is not on the server.