1. Home
  2. Diamonds
  3. Errors
  4. Start up
  5. Error: Load users from database
  1. Home
  2. PowerConnect
  3. Errors
  4. Error: Load users from database

Error: Load users from database

Error message on starting Diamonds/PowerConnect:

Load users

There has been an exception of the type BuildSoft.Gateway.Server.ServerException ‘1 …

[EN]: Authentificate users

[NL]: Laad gebruikers

[FR]: Vérifier l’utilisateur

[ES]: Autenticar usuario

Solution 1

Solution 2

Solution 3

  • Uninstall Gateway (Start > Control Panel > Programs and Features > find Gateway in the list and hit ‘Uninstall’).
  • Go to C:\Program Files (x86)\BuildSoft\ and empty the folder ‘Gateway’.
  • Go to C:\WINDOWS\system32\config\systemprofile\AppData\Local\BuildSoft\ and empty the folder ‘BuildSoft’.
  • Uninstall the used SQL database. Usually this database has the name ‘SQLEXPRESS14BS’.
  • Install a new SQL instance.
  • Run the Diamonds and/or PowerConnect installer. Select the just installed SQL instance.

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for? Don't worry we're here to help!