Loading Gateway database: 0%

During the start up of Diamonds/PowerConnect, ‘Loading Gateway database’ remains on 0%.

[NL]: Laden Gateway Database: 0%

[FR]: Charger base de données Gateway: 0%

[ES]: Cargando la base de datos de Gateway: 0%

Solution

1. Close all Diamonds/ PowerConnect/ BIM Expert projects.
2. Open Task Manager ( CTRL +  ALT +  DEL or right mouse click on the Windows bar).
3. Click on ‘More details’.
4. Stop the services:
   • [Windows 8, 8.1 or 10]
     • Go to the tab page ‘Details’.
     • Find ‘BuildSoft.Gateway.exe’ > > right mouse button > ‘End task’.
     • Find ‘BuildSoft.Gateway.Server.exe’ > > right mouse button > ‘End task’.
     • BuildSoft.Gateway.exe  AND  BuildSoft.Gateway.Server.exe shouldn’t be in the list anymore.
   • [Windows 7]
     • Go to the tab page ‘Services’.
     • Find ‘Gateway’ > right mouse button > ‘Stop’.
     • Find ‘Gateway Server’ > right mouse button > ‘Stop’.
     • Both Gateway AND Gateway Server must be Stopped!
5. Go to C:\Windows\System32\config\systemprofile\AppData\Local\BuildSoft\.
6. Delete the folders ‘BuildSoft.Gateway.Server_[…]’ and ‘BuildSoft.Gateway.exe_[…]’. These folders contain the user preferences for the Gateway and Gateway Server. By deleting them, you set the preferences back to default.
   
7. Go to C:\Program Files (x86)\BuildSoft\Gateway\Gateway\ and double click ‘BuildSoft.Gateway.exe’. A blackscreen will open.
   
8. Go to C:\Program Files (x86)\BuildSoft\Gateway\Gateway Server\ and double click ‘BuildSoft.Gateway.Server.exe’.  A blackscreen will open.
   
9. Close both black screens.
10. Open Task Manager > tab page ‘Services’ .
11. Find the service ‘Gateway’ > right mouse button > ‘Start’.
12. Find the service ‘Gateway Server’ > right mouse button > ‘Start’.
13. Start Diamonds.