During the start up of Diamonds/PowerConnect, ‘Loading Gateway database’ remains on 0%.
Solution
- Close all Diamonds/ PowerConnect/ BIM Expert projects.
- Open Task Manager ( CTRL + ALT + DEL or right mouse click on the Windows bar).
- Click on ‘More details’.
- Stop the services:
- [Windows 8, 8.1 or 10]
- Go to the tab page ‘Details’.
- Find ‘BuildSoft.Gateway.exe’ > > right mouse button > ‘End task’.
- Find ‘BuildSoft.Gateway.Server.exe’ > > right mouse button > ‘End task’.
- BuildSoft.Gateway.exe AND BuildSoft.Gateway.Server.exe shouldn’t be in the list anymore.
- [Windows 7]
- Go to the tab page ‘Services’.
- Find ‘Gateway’ > right mouse button > ‘Stop’.
- Find ‘Gateway Server’ > right mouse button > ‘Stop’.
- Both Gateway AND Gateway Server must be Stopped!
- [Windows 8, 8.1 or 10]
- Go to C:\Windows\System32\config\systemprofile\AppData\Local\BuildSoft\.
- Delete the folders ‘BuildSoft.Gateway.Server_[…]’ and ‘BuildSoft.Gateway.exe_[…]’. These folders contain the user preferences for the Gateway and Gateway Server. By deleting them, you set the preferences back to default.
- Go to C:\Program Files (x86)\BuildSoft\Gateway\Gateway\ and double click ‘BuildSoft.Gateway.exe’. A blackscreen will open.
- Go to C:\Program Files (x86)\BuildSoft\Gateway\Gateway Server\ and double click ‘BuildSoft.Gateway.Server.exe’. A blackscreen will open.
- Close both black screens.
- Open Task Manager > tab page ‘Services’ .
- Find the service ‘Gateway’ > right mouse button > ‘Start’.
- Find the service ‘Gateway Server’ > right mouse button > ‘Start’.
- Start Diamonds.